Guest communications

Every DM, review, and inquiry answered in fluent English — fast. No lead left waiting, no tourist left without a reply, no booking lost to silence. A bad review handled well becomes a trust signal.

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One queue, every channel

Instagram, Facebook, Google, and booking platforms all feed one desk — nothing slips between inboxes.

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AI triage in seconds

Every message is classified on arrival — availability, price, directions, complaint — and urgent, high-value inquiries jump the line.

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Fluent replies within two hours

A fluent-English team member reviews, adjusts, and sends every reply. Our working target is two business hours.

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Anticipate the next question

A standard borrowed from Japanese hospitality: a guest asking about availability also hears about airport pickup — before she asks.

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Reviews are conversations

Thanks that sound human, complaints met with speed and a visible fix — a bad review handled well becomes public proof your management responds.